customer service

FAQ

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Notice to consolidation users
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(1) Air transportation of sensitive items as general cargo may result in lost or insufficient goods due to customs inspection. No compensation will be provided. Please confirm the channel before shipping.
(2) Fragile items: Glass products and ceramics are not recommended for transportation. If transportation is required, please contact our customer service and there will be corresponding charges.

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Guidelines for Avoiding Pits in Centralized Transportation
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Now, with the convenience of transportation and the development of technology brought by mobile Internet, most overseas friends think that foreign countries are good and convenient! Before going abroad, I used to surf the internet every day, but after actually going abroad, I realized that TB is really popular in China!
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Postal tips
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Those who are sending international packages for the first time actually don´t understand what consolidation shipping is, do they? Today, the editor will answer for everyone!
Centralized transportation refers to the act of transporting goods in a centralized manner. The development of the international express delivery industry has given rise to a new type of international parcel shipping service, namely international consolidation.

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How to estimate shipping costs
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What do we need to do when a customer wants to know how much shipping cost this package will require before forecasting it?
Firstly, we can view it on their PC or mobile devices based on the selected shipping company.

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Do we need to clear customs for consolidated shipping?
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It refers to the procedures that should be carried out in accordance with various laws, regulations, and provisions when importing, exporting, or transporting goods into or out of a country´s customs territory. Consolidation also requires customs clearance. When international express delivery arrives at the customs of other countries, it is necessary to handle customs declaration, inspection, taxation, release and other procedures before the goods can be released and the customer can receive the package.
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Notice before shipment
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a. International shipping costs may fluctuate with oil prices, seasons, and market conditions. The final shipping cost will be based on the published price on the day of packaging and shipment. If you have any questions, please consult our customer service;
b. Extra large, overweight, extra long, remote addresses, etc. may incur additional fees and may not be included in the quotation;


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